Refund policy
Refunds are not permitted, but our exchange policy allows for exchanges within the initial 10 days for unworn items. Between the second and fourth weeks, a 20% deduction from the original price will be applied. After one month or more, a 30% deduction from the original price will be incurred.
To qualify for an exchange, your item must remain in the same condition as when you received it—unworn or unused, and in its original packaging.
To initiate an exchange, kindly get in touch with us at hello@thejoyjewels.com or visit one of our physical stores.
Damages and issues
Kindly examine your order upon receipt, and if you find any defects, damages, or if you receive an incorrect item, please reach out to us promptly at hello@thejoyjewels.com or visit one of our physical stores. This will enable us to assess the situation and take corrective measures.